Last updated: September 23, 2026
If you are a consumer, you have the right to withdraw from your purchase on vexstorum.com within 14 days, without giving any reason, in accordance with Articles 52 and following of the Italian Consumer Code.
The withdrawal period expires 14 days after the day on which you, or a person indicated by you, receive the products. If your order includes several products delivered separately, the period starts from the day you receive the last product.
To exercise your right of withdrawal, send us a clear statement of your decision by email to info@vexstorum.com before the withdrawal period expires. You may use the model withdrawal form below, but it is not mandatory.
You must return the products without undue delay and in any case within 14 days of informing us of your withdrawal. Once we receive your request, our customer support team will send you the return instructions.
Products must be returned complete with all accessories, in their original packaging where possible, and in the same condition in which you received them. You are only responsible for any reduction in value resulting from handling the products beyond what is necessary to establish their nature, characteristics and functioning.
Unless otherwise stated on the Website, the direct cost of returning the products is borne by you.
We will refund all payments received from you, including standard delivery costs, within 14 days of the day we receive your withdrawal request. Additional costs resulting from your choice of a delivery method other than the standard one offered will not be refunded.
We may withhold the refund until we have received the products back or you have provided proof of having sent them back, whichever is earlier. The refund will be made using the same payment method you used for the original purchase, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
The right of withdrawal does not apply to: