Last updated: September 23, 2026
At vexstorum.com, customer satisfaction is our priority. If you are not satisfied with a product or with our service, we want to hear from you and resolve the issue as quickly as possible.
You can submit a complaint by email to info@vexstorum.com. To help us handle your request quickly, please include:
All complaints are handled directly by our customer support team. We will acknowledge your complaint as soon as possible and provide a response within 14 days of receiving it. If more time is needed, for example to examine a returned product, we will keep you informed.
Depending on the nature of the complaint, we may offer a repair, a replacement, a refund or another appropriate solution, in accordance with your rights under the law.
If your order arrives damaged, incomplete or different from what you ordered, please contact us as soon as possible, ideally within a few days of delivery, attaching photos of the package and the product. This helps us resolve the issue faster. Reporting later does not affect your legal rights.
If we are unable to resolve your complaint, you may use the alternative dispute resolution (ADR) procedures provided for by the Italian Consumer Code (Legislative Decree no. 206/2005). Using these procedures is optional and does not affect your right to take legal action.
Any dispute is governed by Italian law. If you are a consumer, the competent court is the court of the place where you reside or are domiciled. Consumers residing in another EU country retain the protection granted by the mandatory laws of their country of residence.
ROIERSHUB S.R.L.
Via Alberto Sordi 2, 81030 Lusciano (CE), Italy
Email: info@vexstorum.com