Warranty and Replacement

Last updated: September 23, 2026

All products sold on vexstorum.com are covered by the legal guarantee of conformity provided for by Articles 128 and following of the Italian Consumer Code.

1. What the Warranty Covers

We are responsible for any lack of conformity of the product that becomes apparent within 24 months of delivery. A product is not in conformity when, for example, it is defective, does not work properly, does not match its description or lacks the qualities and features you could reasonably expect.

Any lack of conformity that becomes apparent within 12 months of delivery is presumed to have existed at the time of delivery, unless proven otherwise.

2. What the Warranty Does Not Cover

The warranty does not cover damage caused by:

  • improper use or use not in accordance with the product instructions;
  • accidents, falls, impacts or exposure to liquids;
  • normal wear and tear;
  • repairs or modifications made by unauthorized persons.

3. How to Request Warranty Assistance

To report a defect, contact us at info@vexstorum.com, preferably within two months of discovering it, including:

  • your order number;
  • a description of the problem;
  • photos or videos showing the defect, where possible.

Our customer support team will assess your request and send you instructions. If we ask you to return the product, return shipping costs for products found to be defective are borne by us.

4. Available Remedies

If the product is not in conformity, you are entitled to have it repaired or replaced free of charge, within a reasonable time and without significant inconvenience to you. Where repair or replacement is impossible, disproportionate or not carried out within a reasonable time, you are entitled to a price reduction or a full refund.

5. Replacements

Where a replacement is agreed, we will send you a new product of the same model. If the same model is no longer available, we will offer you an equivalent product or a refund.

6. Your Rights

This warranty does not limit or affect your rights as a consumer under applicable law.